{"id":23480,"date":"2016-04-15T16:12:09","date_gmt":"2016-04-15T08:12:09","guid":{"rendered":"https:\/\/www.imoney.my\/articles\/?p=23480"},"modified":"2018-08-24T00:37:08","modified_gmt":"2018-08-23T16:37:08","slug":"more-data-for-maxis-users","status":"publish","type":"post","link":"https:\/\/www.imoney.my\/articles\/more-data-for-maxis-users","title":{"rendered":"More Data For Maxis Users"},"content":{"rendered":"

Thanks to a social media debacle that erupted in early April, all existing Maxis ONE plan customers will now enjoy a higher data quota at the same price.<\/p>\n

With the new update, Maxis One customers will now be receiving the additional data upgrades \u2013 from 1GB to 5GB, 3GB to 8GB, 5GB to 12GB and 7GB to 16GB.<\/p>\n

\"New

Screenshot from Maxis Malaysia.<\/p><\/div>\n

In a statement, Maxis CEO Morten Lundal said that these benefits will not be limited to new customers but also to all existing Maxis customers, while Maxis ONE business customers will also benefit from these upgrades.<\/p>\n

In addition to the quota upgrades, Maxis said that it would be announcing further innovations that would enable customers to do more with their data.<\/p>\n

It all began when Maxis, which is Malaysia\u2019s largest telecommunications company, found itself amid a social media storm with consumers over its offering of significantly cheaper mobile plans to certain users but not to others.<\/p>\n

The incident, which started in early April, began after a customer wrote a detailed post on a popular forum alleging that their friend was offered a far cheaper mobile plan by Maxis than they were, despite being a loyal customer for 10 years.<\/p>\n

The post quickly went viral, with many users expressing their outrage over Maxis\u2019 alleged poor treatment of loyal customers.<\/p>\n

Many customers also expressed their intentions to leave Maxis and switch to rivals Celcom and Digi, which offer more competitive price plans.<\/p>\n

Lundal later apologised to customers for the \u201cunfair treatment\u201d in a live video feed on the telco\u2019s Facebook page, and offered all Maxis ONE Plan customers a higher Internet quota.<\/p>\n

He stressed that Maxis had always focused on offering unique products that \u201cexcited\u201d people.<\/p>\n

However, he admitted that the company took \u201ctoo much time\u201d trying to add more features, instead of providing higher quotas for Internet data.<\/p>\n

\u201cWhile we were developing these new plans, some individual customers were offered tailored plans. This angered some of you, and it doesn\u2019t fit in with our company\u2019s commitment to fairness and transparency.<\/p>\n

\u201cWe were late in responding to you and we treated individual customers differently, and for that, we are sorry,\u201d he explained in the video.<\/p>\n

The telco also stressed that they remain committed to delivering great customer service: “We remain focused on our priorities, having the best network, great customer service and great value. And we would be even better and quicker to deliver on these,\u201d Lundal told The Star<\/em>.<\/p>\n

“Now with our new plans, there has never been a better time to be with Maxis,\u201d he said.<\/p>\n

Image source: The Malay Mail Online<\/h6>\n

[<\/em>Source 1<\/em><\/a>] [<\/em>Source 2<\/em><\/a>] [<\/em>Source 3<\/em><\/a>]<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Thanks to a social media debacle that erupted in early April, all existing Maxis ONE plan customers now get to enjoy a higher data quota at the same price!<\/p>\n","protected":false},"author":34,"featured_media":23481,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[246,216],"tags":[],"class_list":["post-23480","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile-plan","category-news-updates"],"acf":[],"yoast_head":"\nMaxis Users Will Get More Data With Minimum 5GB| iMoney<\/title>\n<meta name=\"description\" content=\"All existing Maxis ONE plan customers now get to enjoy a higher data quota at the same price, from 1GB to 5GB, and 7GB to 16GB!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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