{"id":31194,"date":"2017-11-01T09:37:29","date_gmt":"2017-11-01T01:37:29","guid":{"rendered":"https:\/\/www.imoney.my\/articles\/?p=31194"},"modified":"2018-01-02T09:55:44","modified_gmt":"2018-01-02T01:55:44","slug":"denied-takaful-claims","status":"publish","type":"post","link":"https:\/\/www.imoney.my\/articles\/denied-takaful-claims","title":{"rendered":"5 Reasons That Can Result In Denied Takaful Claims"},"content":{"rendered":"
We are very much a digital society, so let\u2019s put our lifestyle choices in perspective: mobile penetration in the country stands at roughly 140% with 47% of Malaysians owning more than one mobile phone.<\/p>\n But these pale in comparison when you contrast those digits to this: the average national protection gap in Malaysia is RM200,000 and takaful covers only 14.5% of the market. Not forgetting, 89.2% of Malaysian households can\u2019t withstand financial shocks<\/a>.<\/p>\n Although Family Takaful coverage plays an important and essential role in our lives, it seems that most Malaysian aren\u2019t wising up to the fact that adequate coverage goes a long way in ensuring the livelihood of you and your family.<\/p>\n But to fully reap the benefits, it is important to understand the pitfalls that could cause your takaful claims to be denied. So, here\u2019s a question: Are you guilty of these five common reasons for denied takaful claims?<\/p>\n Reality: <\/strong>Trace your medical history and be thorough with all your ailments and illnesses as well as treatments sought.<\/p>\n The reason is simple: Should a takaful operator get wind that there have been undeclared illnesses, it will process your claims but they will not be approved in case of non-disclosure. You\u2019ll be made aware of this while signing up for a plan.<\/p>\n One way a takaful operator can sniff this out is that their claims department can conduct investigations to obtain your medical reports. So, if there\u2019s a mismatch between your application and your medical history, the company can decide not to approve your claims.<\/p>\n So be as honest as possible while you are filling up those forms and answering those medical questions.\u00a0<\/div><\/div>\n Reality: <\/strong>Not being prompt on your payments may result in the lapsing of your takaful certificate.<\/p>\n If your plan has lapsed, the company will not pay any claims made. One way to ensure that you pay on time, every time is to track your payments through credit card or direct debit.<\/p>\n What happens if your takaful plan has lapsed and you want to revive it?<\/p>\n A reminder will be sent via SMS or letter on missed payments. Ensure that your contact details are updated if there are changes to them.\u00a0<\/div><\/div>\n Reality: <\/strong>Well, some may sell you the idea that X plan or Y plan may cover all your needs \u2013 but that\u2019s not true. Every takaful plan has its list of exclusions.<\/p>\n One common misconception is many still do not know the difference between critical illnesses plan and a medical card plan. Both are different.<\/p>\n A medical card protects you in the event of a medical emergency which requires hospitalisation, by covering the cost of room and board, as well as treatment.<\/p>\n On the other hand, a critical illness plan provides financial aid in the form of a lump sum or percentage payout, in the event you are diagnosed with a critical illness. This will not just help in covering your treatment, it will also come in handy as income replacement.<\/p>\n So how do you go about this? One way is to ask your takaful advisor on the nature of your coverage.<\/p>\n Always read the fine print before putting pen to paper. You have to know what\u2019s included and excluded. There are two types of exclusions. The general exclusion applies to all Person Covered, be it male or female, healthy or ill. For example, pregnant women and a child below a month old.<\/p>\n The second exclusion is known as a specific exclusion or pre-existing condition. What this means is a pre-existing disability or illness which existed or have developed symptoms prior to effective date of coverage.<\/p>\n Also understand coverage varies between males and females and lifestyle also plays a role \u2013 if you are a smoker, expect to pay a higher contribution.<\/p>\n An important tip here is to always revise your takaful coverage to match your life stages. When you are single, your needs are different from when you are married with children. So constant reviewing ensures you have adequate coverage. <\/div><\/div>\n<\/a><\/p>\n
<\/span>Myth 1: It\u2019s okay not to thoroughly declare your medical history<\/strong><\/span><\/h2>\n
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<\/span>Myth 2: I can be tardy on my monthly payments<\/span><\/h2>\n
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\nTerms and conditions apply.
\n<\/em><\/span><\/p>\n<\/span>Myth 3: One plan to rule them all<\/strong><\/span><\/h2>\n